Matthew Snow

979 Zarick Drive, San Jose, CA. 95129

(408)216-7917 – Home

(831)345-2203 - Cell

matt@mattsn0w.com

Objective

Employment in a positive environment that will use my dedication, and extensive networking & systems skills.

Technical Skills

Operating Systems

· Microsoft Windows 9x/NT4/2000/XP/2003

· BSD Unix, Linux (RedHat, Debian, Slackware, Gentoo)

· Sun Microsystems Solaris 8/9 and SunOS

· Apple MacOS 8.x-10

Network Services, Applications & Hardware

· E-mail Servers: Postfix, Qmail, Sendmail, and Exchange 5.5/2000/2003.

· DNS Servers: Bind 4.x-9.x and windows 2000 DNS.

· Web Servers: Apache 1.2.x-2.x and IIS 3.x-5.x.

· Proxy Servers: Blue Coat SG, Microsoft ISA, Proxy 2.0, Novell Border Manager and Squid Proxy.

· Databases: Microsoft SQL Server, MySQL, PostgreSQL, and Access.

· Filtering: SurfControl Web & E-mail filters, Blue Coat Interceptor & web filter, and Spam Assassin.

· Routers: Cisco, Netopia, and Ascend.

· Switches: Cisco Catalyst, HP Procurve, 3Com, and Intel.

· Platforms: PC x86 desktop/laptop/server assembly and upgrades.

Security

Cisco PIX, OpenBSD PF, IP Filter, Nokia Crypto Cluster and IPSO, CheckPoint Firewall, Tripwire, Nessus, Snort, Nmap, and Ethereal.

Programming

PHP, Perl, HTML, CSS, C Shell and Bash.

Job Experience

SkyPilot Networks

Technical Support Engineer (December 2005 - Current)

· <TBD>

Blue Coat Systems

Technical Support Engineer (July 2005 - November 2005)

· Troubleshoot configurations and issues related to SOCKS, HTTP, HTTPS, DNS, LDAP, NTLM, ICAP, SSL, WCCP, Layer 1-4, and 7 protocols, caching.

· Assist customers, resellers, and sales engineers over the phone or via e-mail with ProxySG, ProxyAV, Spyware Interceptor, and Blue Coat Reporter configuration, and deployment.

· Analyze packet captures using Ethereal to determine cause of issue reported by customers.

SurfControl, Inc.

Senior Premium Support Engineer (March 2004 - July 2005)

· Provide support to platinum and gold contract customers. Provide SC500 pre-sales support.  Assist first level, second level, professional services and escalations support engineers with support calls.

· Help customers with their initial product training.

· Assist customers in developing a customized support plan to help drive the achievement of their key business goals.

· Coordinate and streamline customer support interactions.

· Manage customer incident escalation process.

· Provide ongoing proactive services that identify common support issues.

· Assist escalations group.

· Conduct periodic business reviews of premium support customers.

Technical Support Engineer (April 2001 - February 2004)

· Provide support to existing & prospective customers by troubleshooting SurfControl Web Filter, SurfControl E-mail Filter, and related network configurations (e.g. Sendmail, Microsoft Exchange 5.5/2000, Proxy 2.0, ISA Server, SQL 7/8, Cisco PIX and Catalyst, Check Point Firewall-1/NG, Novell Border Manager, Nokia IPSO, and Linux).

· Assisting with software upgrades, database maintenance and repair, system hardware recommendations, system recovery, and fail-over recommendations.

· Answering technical questions from sales, customer service, and other technical support engineers regarding product and platform recommendations, system security, network security, software configuration, and network configuration.

· Maintaining the technical support lab servers and workstations (software, security, and hardware upgrades).

DSL.Net Inc.

Technical Support Engineer (May 2000 - Dec. 2000)

· Troubleshooting ADSL, SDSL, IDSL, ISDN, frame relay, and dial-up line issues and outages.

· Investigate, determine and resolved line, network, and POP outages.

· Assisted customers with setup, configuration and maintenance of firewall, NAT/PAT, and VPN policies on Cisco, Netopia, and Ascend appliances.

· Troubleshooting DNS, SMTP, and POP3 configurations and maintained customer DNS zone configuration.

· Performed digital loop tests on DSL lines to further assess line failure.

· Configured server and client software to view and alter DSLAM configurations.

Consulting

Creative Consulting Group, LLC. (Aug. 2004 - Current)

www.creativeconsultantsgroup.com

Palo Alto, CA.

· Limited, but ongoing system/network maintenance on the local network.

· Assistance managing a remote Linux virtual server.

Santa Cruz Mortgage Co. (Aug. 2003)

www.santacruzmortgage.com

Santa Cruz, CA.

· Deployed MS SQL 2000 server for use with mortgage software.

· Supported with any SQL related questions and system maintenance.

Saint James School (Dec. 2002)

www.saintjamessf.org

San Francisco, CA.

· Setup and administration of a FreeBSD based firewall running IPFilter, DHCP, and DNS services for internal clients.

Education

Cabrillo College

Aptos, CA.

Completed Cisco CCNA program.

References available upon request.